Welcome to OtterLife’s Privacy Policy. OtterLife (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy is designed to provide you with information about the types of information we collect, how we use it, how we share it, and how you can control your data when you use our applications, software, websites, APIs, and services. By using or accessing our App or our Service, you agree to our Privacy Policy. We believe in transparency and value your trust.
Information We Collect
- Contact Information
If you contact us via email for help or consultation, we will only use the contact information you provide for communication purposes related to your query. - Technical Information
When you visit OtterLife, we collect technical information from the device you use. This may include but is not limited to IP address, log files, device type and operating system. We use this information to enhance our services, troubleshoot errors, conduct data analysis and develop new features. - Analysis Information
We collaborate with partners who provide us with analysis services to understand how users interact with the OtterLife service and to improve its stability and performance. These partners may use device-specific advertising identifiers, cookies and similar technologies. - Personal Information
When you first use our application, we collect personal information to customize your exercise plan and tailor our services to your needs. This may include but is not limited to your age, gender, height, weight and target weight. - Health and Fitness Information
We request to be associated with Apple Health & Google Health Connect to obtain your step count data, sleep analysis, heart rate, and establish your calorie consumption goals.
Important: Generally, your health data is stored and utilized locally on your device. It is not uploaded to our servers for general storage. However, if you explicitly choose to use our AI-powered features, specific health metrics necessary for the analysis will be temporarily transmitted to our AI service provider. (See “AI-Powered Features” section below). - Location Information
To support the “Xiaomi Bracelet Watch Connection” feature, OtterLife will use location information data to search for and pair health wearable devices. This permission is only used during the device pairing process and is only valid when the application is running in the foreground. We do not use location information data in the background.
AI-Powered Features and Data Processing
OtterLife includes optional features powered by artificial intelligence to provide you with personalized health insights and recommendations.
- Data Sharing: When you use these features, we transmit relevant data (such as your activity logs, sleep patterns, or user queries) to our trusted third-party AI service providers solely for the purpose of generating a response.
- User Consent: We will always ask for your explicit permission within the app before sending any personal health data to the AI service.
- Data Protection: We have entered into agreements with our AI providers ensuring that your health data is NOT used to train their AI models and is not retained by them after the analysis is complete.
How We Use Information
We use the information we collect for the following purposes:
- Improve, Personalize, and Develop the Services
We utilize collected information to enhance, personalize, and develop OtterLife services. This includes generating AI-based health advice, ensuring service stability, and developing new features. Processing health data is based on your consent (GDPR, Art 6.1(a) and Art 9.2(a)). - Communicate With You
We use your information to send you service notifications and respond to your inquiries. We assure you that the information we collect will never be sold.
Sharing of Information
We do not sell your personal data. We may share information in the following limited circumstances:
- AI Service Providers: To provide intelligent health analysis features (as detailed in the “AI-Powered Features” section).
- Legal Requirements: We may disclose information about you to comply with legal obligations, protect our rights, or prevent illegal activity.
- Aggregated Data: We may share non-personal information that is aggregated or de-identified to prevent identification of individuals.
Security of Your Personal Data
We prioritize the security of your personal data and implement a range of technical and organizational measures to protect it. Our security measures include:
- Data Encryption: Encrypting personal data both in transit (including data sent to AI providers) and at rest.
- System Security Checks: Regularly conducting system vulnerability scans and penetration tests.
- Access Control: Only personnel responsible for data management can access your personal data.
- Data Anonymization: Anonymizing and tokenizing certain categories of personal data where possible.
Security Notification and Early Warning
If we detect a security breach, we will notify you through a public announcement or email and take appropriate measures according to the law and this privacy policy.
If you discover any security incidents related to our services, please email us at OtterLife@iftech.io.
Your Rights
You may uninstall the app at any time to remove stored data. For further assistance regarding your rights, please contact us at otterlife@iftech.io.
Our Policies for Children
We recognize the importance of protecting children’s privacy and do not knowingly collect personal data from children under the age of 13.
Changes to Privacy Policy
We reserve the right to modify this Privacy Policy. We will notify you of any changes by posting the updated Privacy Policy within our applications. Your continued use of our Services after such modifications constitutes your consent to the updated Privacy Policy.
Supplementary Clause
This Privacy Policy also applies to users in California under the California Consumer Privacy Act of 2018 (“CCPA”). We reaffirm that the information we collect will never be sold.
In addition, your rights under the CCPA include:
- Right to Know
You can request details of the information collected from you by contacting us at otterlife@iftech.io. - Right to Delete
You can request deletion of your data by contacting us at otterlife@iftech.io.