Lovie values the privacy and security of its users. Information about characters created by users themselves will not be provided to or used by other users.
Lovie (hereinafter referred to as “we”, “us”, or “the Product”) understands the importance of personal information to you. We will protect your personal information and privacy security in accordance with applicable laws and regulations and by referring to industry best practices. Before using Lovie and related services, please carefully read and understand this Privacy Policy.
1. How We Collect and Use Personal Information
Registration and Login
You may create an account using your mobile phone number. You may also log in using a third-party account. With your authorization, we may obtain publicly available information from the third-party platform, such as your profile picture, nickname, and other authorized information, for the purpose of linking and managing your Lovie account.
AI Creation and Interactive Entertainment Features
To provide services such as character creation, story generation, and interaction with AI friends, we collect text, voice, or images that you voluntarily provide, so that we can generate AI responses and related content.
User Feedback and Customer Support
To facilitate communication, resolve issues, and record feedback, we may retain records of communications between you and us.
Notifications
We may send service-related notifications through the contact information you provide. You may unsubscribe from such notifications at any time.
Identity Verification
When using identity verification features, you may be required to provide real identity information in accordance with applicable laws and regulations. If you refuse to provide such information, you may not be able to access certain services.
Camera, Microphone, Storage, and Photo Library Permissions
Permissions for the camera, microphone, storage, photo library, and other similar functions are not enabled by default. We will only access these permissions after obtaining your explicit authorization and when necessary to provide specific features. You may withdraw your authorization at any time.
2. Cookies and Similar Technologies
Cookies and device identifiers may be used to ensure the secure and efficient operation of our products and services and to provide you with a more convenient user experience.
You may choose to clear or disable cookies, but doing so may affect the availability of certain features.
3. Third Parties and Partners Involved in Data Processing
The AI large language model services used by Lovie are provided by Huawei Cloud.
We do not use information about characters created by you, nor do we share such information with other users.
To provide AI creation and interactive services, we may analyze and process text, voice, images, edits, or operation instructions voluntarily provided by you in order to understand your requests and conversation context.
We may store your conversation history with characters or stories to provide a continuous interactive experience. You may choose to restart from a specific point or clear conversation history through character settings.
In Lovie membership services, AI may summarize character memories about you based on character settings and historical conversations. You can view and manage event memories through the character profile page.
4. How We Store Personal Information
We store personal information collected during operations within China in mainland China in accordance with applicable laws and regulations.
We retain personal information only for the period necessary to provide our services. If you cancel your account or request deletion of personal information, we will process such information in accordance with legal requirements.
5. How We Protect Personal Information
We take reasonable security measures, including technical and administrative safeguards, to protect your personal information and prevent unauthorized access, disclosure, or leakage.
6. Managing Your Personal Information
You have the right to manage your personal information at any time, including requesting correction, modification, deletion, or withdrawal of authorization.
You may manage these rights through the settings page or contact us directly.
You may request account deletion, and we will process your request within 15 business days. After account deletion, we will delete or anonymize your personal information in accordance with applicable laws and regulations.
If you have any questions, complaints, or feedback regarding privacy protection, please contact us through the contact information provided on this page.
7. Protection of Minors
We attach great importance to the protection of minors’ personal information. Lovie’s services are primarily intended for adult users.
If you are a minor, you should read and agree to this Privacy Policy with the assistance and consent of your guardian.
8. Updates and Notifications to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated Privacy Policy will be displayed within the App under “My – Settings – Privacy Policy”.
9. Contact Us
Lovie is provided by 2.5 HK LIMITED and/or its affiliates.
If you have any complaints, suggestions, questions, or feedback regarding personal information protection or this Privacy Policy, please contact us via email.
Email: support@lovie.chat