Last Updated: June 17, 2026
This Privacy Policy explains how Lovie (“Lovie,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use our websites, mobile applications, and related digital services that link to this Policy (collectively, the “Services”).
1. Information We Collect
The information we collect depends on how you use the Services. Some information is needed to provide core app features, keep accounts secure, and respond to your requests.
Information you provide to us
- Account and profile details, such as your display name, username, email address, phone number, avatar, biography, preferences, or other information you choose to add.
- Content you submit or create, including chat messages, character settings, prompts, images, videos, voice inputs, feedback, reports, and support messages.
- Payment and transaction information, such as purchase history, subscription status, and payment-related records handled by app stores or payment processors.
- Communications with us, including customer support requests, survey responses, partnership inquiries, and other messages you send.
Information collected automatically
- Device and app information, such as device type, operating system, browser type, app version, language, region, IP address, device identifiers, and advertising identifiers where permitted.
- Usage information, such as pages or screens viewed, access times, interactions with features, chat/session identifiers, crash data, diagnostic logs, and performance data.
- Approximate location information inferred from your IP address or device settings, depending on your permissions and platform controls.
- Cookies, SDKs, pixels, or similar technologies used for analytics, security, performance, and, where applicable, advertising measurement.
Information from other sources
We may receive information from third-party sign-in providers, app stores, payment processors, analytics providers, advertising platforms, social media platforms, referral features, public sources, and other users who interact with you or report content.
2. How We Use Information
We use information for the following purposes:
- Provide, operate, maintain, and improve the Services.
- Create and manage accounts, authenticate users, process purchases, and provide customer support.
- Generate, display, personalize, moderate, and improve AI chat, character, voice, recommendation, and other interactive features.
- Analyze usage trends, measure performance, fix bugs, and develop new features, products, models, and services.
- Send service-related notices, policy updates, security alerts, support responses, and optional marketing communications.
- Detect, investigate, and prevent fraud, spam, abuse, security incidents, policy violations, and illegal activity.
- Comply with legal obligations, enforce our terms and policies, and protect the rights, privacy, safety, and property of Lovie, our users, and others.
We may aggregate or de-identify information so it can no longer reasonably identify you. We may use and share aggregated or de-identified information for research, analytics, product improvement, marketing, and other lawful purposes.
3. AI Features and User Content
Lovie is an AI chat companion app. Your prompts, chat messages, character settings, feedback, voice inputs, and other content may be processed to generate responses, operate safety systems, improve quality, personalize your experience, and maintain the Services.
Please do not include sensitive personal information in public characters, public profiles, shared content, or other areas that may be visible to others. If you choose to publish or share content, other users or the public may be able to view, save, copy, or interact with it.
4. When We Disclose Information
We may disclose information in the following circumstances:
- Service providers. We share information with vendors that help us provide hosting, storage, analytics, payment processing, customer support, content moderation, fraud prevention, security, communications, advertising measurement, and other business services.
- App stores and payment partners. Purchases, subscriptions, refunds, and related transaction data may be handled by Apple, Google, or other payment processors according to their own policies.
- Safety and enforcement. We may share information when we believe it is needed to protect users, enforce our policies, investigate abuse, prevent fraud, or maintain the integrity and security of the Services.
- Public or shared content. Information you choose to publish, share, or make available to others may be visible to other users or the public.
- Legal reasons. We may disclose information to comply with laws, legal processes, court orders, government requests, or to protect legal rights.
- Business transfers. Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.
- With your direction or consent. We may share information when you ask us to do so or otherwise give us permission.
5. Your Choices and Rights
You may be able to access, update, correct, or delete certain account information through the app or by contacting us. Depending on where you live, you may have rights to request access to your personal information, request deletion or correction, object to or restrict processing, withdraw consent, request portability, or opt out of certain advertising or data-sharing practices.
To exercise privacy rights, contact us at chatbubbly@gmail.com. We may need to verify your identity before completing a request. Some information may be retained where permitted or required by law, including for security, fraud prevention, legal compliance, dispute resolution, and service operations.
Marketing communications
You may unsubscribe from marketing emails by following the instructions in those emails. We may still send non-marketing messages, such as account, support, transaction, security, or policy notices.
Cookies and device controls
You can use browser, device, and platform settings to manage cookies, tracking technologies, advertising identifiers, push notifications, microphone access, photo access, and other permissions.
6. Regional Privacy Disclosures
Privacy laws vary by region. If you are located in the European Economic Area, the United Kingdom, California, or another jurisdiction with specific privacy rights, you may have additional rights under applicable law. We will respond to valid privacy requests as required by the laws that apply to us.
7. Children’s Privacy
The Services are intended for adults only and are not permitted for minors in any country or region. For purposes of this Policy, a “minor” means anyone under the age of 18.
We do not knowingly collect personal information from minors. If you are under 18, do not use the Services or provide personal information to us. If we learn that we have collected personal information from a minor, we will take reasonable steps to delete it and may restrict or terminate the related account. If you believe a minor has provided us with personal information, please contact us at chatbubbly@gmail.com.
8. Data Retention
We keep information for as long as needed to provide the Services, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations.
If you delete your account or request deletion, we will take reasonable steps to delete or de-identify personal information unless retention is permitted or required by law. If you have made characters, profiles, voices, or other content available to other users, we may retain certain non-identifying characteristics or related records where needed to preserve user experience, safety, or service integrity.
9. Security
We use reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No online service is completely secure, so we cannot guarantee absolute security.
10. International Transfers
We may process and store information in countries or regions other than where you live. These locations may have different privacy laws. Where required, we use appropriate safeguards for cross-border transfers.
11. Third-Party Links and Services
The Services may contain links to third-party websites, apps, platforms, or services. Their privacy practices are governed by their own policies, not this Policy. Please review third-party privacy notices before sharing information with them.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will indicate the latest update date at the top of this page. If changes are material, we will provide notice as required by applicable law. Your continued use of the Services after an updated Policy becomes effective means you have read and understood the updated Policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
- Email: chatbubbly@gmail.com