cocotranslate Terms and Conditions

Last updated: June 10, 2026

Please read these Terms and Conditions carefully before using our Service.

Interpretation and Definitions

Interpretation

Words with an initial capital letter have meanings defined under the following conditions. The following definitions shall have the same meaning whether they appear in the singular or plural.

Definitions

For the purposes of these Terms and Conditions:

• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interests, or other securities entitled to vote for the election of directors or another managing authority.
• Country refers to the Hong Kong Special Administrative Region of the People’s Republic of China.
• Company (referred to as the “Company,” “We,” “Us,” or “Our” in these Terms) refers to JIKE HK LIMITED, the operator of cocotranslate.
• Device means any device that can access the Service, such as a computer, mobile phone, or digital tablet.
• Service means the translation services provided by cocotranslate, including the Website and any related applications, software, features, and services made available by the Company.
• Terms and Conditions (also referred to as the “Terms”) means these Terms and Conditions, which form the entire agreement between You and the Company regarding the use of the Service.
• Third-party Service means any service or content, including data, information, products, or services, provided by a third party that may be displayed, included, or made available through the Service.
• Website refers to cocotranslate, accessible at https://cocotranslate.com.
• You means the individual accessing or using the Service, or the company or other legal entity on whose behalf such individual is accessing or using the Service, as applicable.

Acknowledgment

These Terms govern the use of the Service and constitute an agreement between You and the Company. They set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, You agree to be bound by these Terms. If You disagree with any part of these Terms, You must not access or use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Company’s Privacy Policy. The Privacy Policy describes Our policies and procedures regarding the collection, use, and disclosure of Your personal information when You use the Service, and explains Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using the Service.

Use Restrictions

To ensure fair use of the Service and protect system security, You must not access, call, or use the Service through any programmatic or automated means, including but not limited to the following:

No Automated Access

Without the Company’s prior written permission, You must not use any program, script, bot, crawler, scraper, or other automated method to access, query, call, monitor, or otherwise interact with the Service.

No Bulk or Abnormal Requests

You must not use the Service at an abnormal frequency, beyond reasonable use limits, or in a manner that bypasses the normal interface or request mechanisms. Prohibited activities include using automated scripts to submit translation requests in bulk, simulate user actions, generate content in bulk, or misuse Service resources.

No Unauthorized Interface Access

Except for interfaces expressly made public or authorized by the Company, You must not probe, call, reverse engineer, analyze, copy, or use any non-public interface, API, or underlying system logic of the Company.

No Embedding or Third-party Provision

Without the Company’s prior written permission, You must not embed the Service in any other application, system, or website, including through an SDK, API, proxy service, or similar method, or otherwise provide the Service to any third party for access or use.

If You violate any of the restrictions above, the Company may immediately suspend or terminate Your account or access to the Service and reserves the right to pursue any available legal remedies.

Pro Membership

(a) cocotranslate offers a Pro Membership that grants members access to premium features and services.

(b) The price, benefits, and duration of the Pro Membership will be clearly stated on Our Website or platform.

(c) Once purchased, a Pro Membership is non-transferable and must not be shared with others.

Refunds

We maintain refund policies based on the subscription type and the status and usage of Your account.

Monthly Subscriptions

You may request a refund within 24 hours after the initial purchase. Your request must include the reason for the refund.

Annual Subscriptions

You may request a refund within 72 hours after the initial purchase. Your request must include the reason for the refund. Requests submitted after this period will not be eligible for a refund.

For both subscription types, a full refund may be available only if You have not extensively used Our translation services. If You have used a substantial portion of the translation allowance allocated to Your subscription period, You may not be eligible for a full refund. We will assess usage on a case-by-case basis to ensure fairness and prevent abuse of the Service.

Although We apply this policy consistently, there may be exceptional circumstances in which We are unable to process a refund. Our goal is to apply the refund policy fairly to all users.

If You qualify for a refund, We will generally process it and notify You within 7 to 10 business days. If You have previously received a refund from Us, We reserve the right to reject additional refund requests in order to prevent abuse of the refund system and promote fair use among customers.

Refund Process

If You believe You are eligible for a refund, contact Us at lijianmin@iftech.io. Our customer service team will review Your request and guide You through the refund process.

Links to Other Websites

The Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that the Company will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with Your use of or reliance on any content, goods, or services available on or through any such websites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason, including without limitation if You breach these Terms.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You may incur, the entire liability of the Company and any of its suppliers under any provision of these Terms, and Your exclusive remedy for all of the foregoing, will be limited to the amount actually paid by You through the Service or CNY 600 if You have not purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event will the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever, including but not limited to loss of profits, loss of data or other information, business interruption, personal injury, or loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software or hardware used with the Service, or otherwise in connection with any provision of these Terms, even if the Company or any supplier has been advised of the possibility of such damages and even if a remedy fails of its essential purpose.

Some jurisdictions do not allow the exclusion of implied warranties or the limitation of liability for incidental or consequential damages. As a result, some of the limitations above may not apply to You. In such jurisdictions, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE,” with all faults and defects, and without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and warranties that may arise out of a course of dealing, course of performance, usage, or trade practice.

Without limiting the foregoing, the Company provides no warranty or undertaking and makes no representation that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards, be error-free, or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any provider of the Company makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, materials, or products included in it; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, its content, or emails sent from or on behalf of the Company are free of viruses, scripts, Trojan horses, worms, malware, time bombs, or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on the statutory rights of consumers, so some or all of the exclusions and limitations above may not apply to You. In that case, the exclusions and limitations in this section will apply to the greatest extent enforceable under applicable law.

Translation Content and User Responsibility

The Company assumes no responsibility for the legality, authenticity, accuracy, or potentially infringing nature of content translated through cocotranslate.

Any content submitted by You for translation must comply with applicable laws and must not infringe the lawful rights and interests of any third party. If content submitted by You violates applicable requirements, the Company may refuse to provide translation services.

If a translation has already been completed, You remain solely responsible for the submitted content and its use. You agree to indemnify and hold harmless the Company from any loss, liability, claim, damage, or expense arising from such content. The Company may seek compensation from You for all resulting losses.

You must ensure that translation materials submitted to the Service do not contain unlawful, sensitive, infringing, or otherwise improper content.

Governing Law

Your use of the Service must comply with the laws applicable in the country or region where You are located, without regard to conflict-of-law principles. Your use of the Service may also be subject to other local, regional, national, or international laws.

Dispute Resolution

If You have any concern or dispute regarding the Service, You agree to first attempt to resolve the dispute informally by contacting the Company.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision will be modified and interpreted to accomplish its objectives to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Waiver

Except as expressly provided in these Terms, a party’s failure to exercise a right or require performance of an obligation under these Terms will not affect that party’s ability to exercise that right or require that performance at any later time. A waiver of one breach will not constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms may be translated if We make them available through the Service. You agree that the original English version will prevail in the event of any conflict or dispute concerning a translated version.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days’ notice before the new terms take effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use the Service after the revisions become effective, You agree to be bound by the revised Terms. If You do not agree to the new Terms, in whole or in part, please stop using the Website and the Service.

Contact Us

If You have any questions about these Terms and Conditions, You can contact Us:

• Email: lijianmin@iftech.io
• Company: JIKE HK LIMITED