Product Description We offer the following three software products:
- ChatHub: A one-stop solution for comparing multiple AI bots.
- Knit: A prompt debugging tool.
- Airy: A sidebar browser.
Order Processing and Delivery We commit to processing orders and providing software access or download links within one business day of receiving the order.
We will activate accounts immediately upon payment confirmation.
Software Access and Download
- Subscription Software: Customers will receive login credentials and can access the software immediately.
- Downloadable Software: Customers will receive a secure download link and detailed installation instructions.
Technical Support We offer the following technical support:
- Email support: payment@mediocre.app
We will respond to all technical support requests as soon as possible.
Updates and Maintenance We regularly release software updates, including feature enhancements and security patches.
- Subscription users receive all updates for free.
- One-time purchase product users can receive updates for free within [specified time period].
Refund Policy Airy comes with a 30-day refund guarantee. If customers are not satisfied with the product within 30 days of purchase, they can request a full refund. Knit and ChatHub do not have a refund guarantee. Refunds will be processed within 5-7 business days of receiving the refund request. For subscription products, we will refund the unused portion of the subscription time on a pro-rata basis. Email support: payment@mediocre.app
Subscription Cancellation Subscription users can cancel their subscriptions at any time. After cancellation, users can continue to use the service until the end of the current billing cycle.
Data Security and Privacy We strictly adhere to data protection regulations to ensure the security of user data. Detailed privacy policies can be viewed on our website.
License Terms Use of our software products is subject to the End User License Agreement (EULA). The complete EULA can be found on our website.